inteliQo helps companies grow

We started out in 2018 bringing 40 years of combined experience helping energy supply companies grow. We thought it would help to build a customer advocacy brand and operate a programme that the consumer market would appreciate. So we did. We built ConsumerWatch UK brand and launched the 'Save on Energy' programme. Within 18 months we held a unique position as an industry leader serving 6 energy companies and selling product successfully to over 500 energy consuming customers each week for our clients. We developed 2 new centres in South Africa by 2019 and employed over 100 agents in the process.

We developed a digital lead generation and self service digital sales device for multiple platforms at lightening speed and opened 8 offshore franchise operations in two countries.

In 2020 we branched into Financial Services to becoming the sole supplier of lead generation and fully closed sales for one of the largest providers of funeral plans and legal services in the UK.

Whilst we have relentlessly developed competencies in Outbound sales, Offshore deployment, lead generation, social media, developing bespoke digital solutions integrating CRM, Quality and compliance and working lead generation, outbound and online together -  we still achieve the one goal for clients - a growing business with low attrition.

Chris Flanagan (CEO)



InteliQo Management Team
Vimal Paladh

Head of Sales

Vimal has spent his career working for some of the largest BPO providers serving client inbound and outbound operations across telco, insurance, energy, publishing and vehicle management.  
Sameer Ismail

Head of Operations

Sameer brings expert system and data intelligence experience to client projects and makes sure the onboarding and client communication and reporting processes run smoothly for all our clients.
Akashnee balraj

Head of Quality and Compliance

With previous banking sector call services experience Akashnee brings a keen eye for compliance across all the client work that we engage with. Akashnee has made quality and compliance her passion at InteliQo.
Bruce chetty

Head of Site

Bruce has decades of experience in running full sites and maiing campaigns work well with teams working productively together. We rely on Bruce to ensure that all 5 InteliQo centres work well together but also each site maintains the standards on a day to day basis.
ashaylan govender

Data and Technology Lead

Ashaylan has worked with InteliQo for 5 years keeping data, dialler and AI deployment constantly at the forefront.  His experience interrogating data and managing the technology of our business has been helpful keeping .

Our offices in
South Africa

Our offices in South Africa are based in the beautiful city of Durban on the west coast on the shores of the Indian Ocean. We have four sites in Durban with capacity for over 600 seats to support clients of all size and a highly trained staff where English is spoken perfectly as their first language.

From here we have run sales and service campaigns for energy, telecoms, legal and financial services campaigns. Providing customer support and sales through outbound, inbound, chat, email and instant messaging our operations centres provide effective, affordable and compliant service for our clients since we started in 2018.

What can InteliQo do for my business

When you need help building sales, accessing customers that would be interested in your product or service - call us.

When you need to support customers with trained agents through voice, chat, email or web form response - call us

If you ever wondered how you can make BPO work for your business, whether that is sales or service .. then you probably want to lean on inteliQo. 


If you need inspiration and ideas that work for building sales processes, resourcing response support, engaging customers to grow your business - InteliQo would be the answer

Key features of inteliqo

  • We own consumer advocacy brands
  • We innovate with digital
  • We are the 'go to' BPO advisors for independence
  • We manage client programmes

Our customer advocacy brand

We started ConsumerWatch UK in 2018 to help customers switch energy providers. This was our outbound limited panel partnership with energy suppliers that passed our stringent tests to join.

We have helped tens of thousands of customers lower their bills. The first of its kind in the industry and billed as 'breaking the mould' - we have developed the programme way beyond where we thought we could go with it.
In 2021 we turned our attentions to funeral plans and now have three separate teams talking every day to customers in need of a funeral plan - but from a company that does the homework and picked the best and most trusted the market has to offer.

Myenergyswitchbox.com

Our latest innovation. A new digital multi-platform brand, changing the way people feel about switching energy provider.

This is the all new and original switch to feel good about, where switching finally really is for GOOD. Save money with every switch.. save the planet with every switch and change some lives with every switch.


Now who isn't going to feel good about that then? Join us and change a life with every switch!

Together, the might of ConsumerWatch UK Energy Advisors and the Energyswitchbox technology when working together for clients creates an unmatched combination to drive customer growth.

BPO done right

BPO works for some and not for others.. why? 

Well in our experience perhaps because:
  • Lack of due diligence on the BPO partner
  • Poor quality and performance monitoring and reporting
  • Inadequate training and cultural orientation
  • Poorly structured commercial arrangements
  • Inadequate day to day interactions
  • Lack of offshore partner team investment in the partner business
  • Any or all of the above working together

Digital Lead Generation

No single approach works terribly well. Our experience shows that targeting prospective customers through social / search, landing them through, incentivising their preference reveals, interrogating the data and channelling campaign investments provides the highest returns when applying outbound/inbound sales and support talent.

The customers lead makes the customer the best lead!

Lean on inteliQo

If you want to avoid costly mistakes, take advantage of our experience and make a success of your expansion plans and business improvement plan, talk to us. We have developed due diligence, data protection and GDPR compliance methods, and from start to finish end to end team deployment and management on behalf of clients. 

The world has already changed, we know this because we had a hand in it.

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